Draw out the cross-functional

Draw out the cross-functional workflow, ask other leaders to lunch or Zoom/Teams, and invite them to your Contact Center “anytime” if you are premise-based. If not, set up a virtual tour to acquaint your cross-functional partners with the Contact Center’s role, responsibilities, and Value. Be deliberate about “taking charge” of your Value and Visibility. You will enjoy the benefits of a well-managed Value campaign that promotes the Value and Visibility of the Contact Center – a solid objective for this year.







Please let us know how you have successfully managed https://lastdatabase.com/ your Visibility campaign! SOURCEContact Center Pipeline April TAGSbusiness driverscontact center metricscontact center reportingoperational visibility Kathleen Peterson Kathleen Peterson www.powerhousecom Kathleen M. Peterson is the Founder and Chief Vision Officer of PowerHouse Consulting. Kathleen is an acclaimed Contact Center consultant and recognized industry visionary. She offers a refreshing and sometimes challenging philosophy to positioning the Contact Center as the true lifeline of the enterprise—believing that vision, brand, leadership and execution combine to deliver a powerful customer experience.







Kathleen has emerged as one of the most sought-after experts and consulting partner in the field of customer experience working with the world’s top customer-focused companies, and is published widely in the most prestigious industry journals in the U.S. and abroad. As a featured speaker at conferences and Fortune companies, she has shared her humor,